RMA
Scope of PLDM TECHNOLOGY RMA Management
Our RMA policy, PLDM, sets forth the eligibility criteria for returns or exchanges. This comprehensive policy encompasses EPOS terminals and their accessories, including SC2MM, that are within the 3-year warranty period or meet specific conditions, such as product recall.
Warranty Period
Within the 3-year warranty period, customers may request repairs, replacements, or refunds for eligible products, depending on the nature of the issue.
To initiate the RMA process, customers are kindly requested to apply for an RMA number through our user-friendly PLDM web-based ERMA system,
enabling us to commence the standard RMA procedure seamlessly.
Defective and Non-Defective Products
We duly distinguish between defective (faulty or damaged) products and non-defective (functioning but unwanted) products. Separate procedures are thoughtfully provided for each category, ensuring a streamlined and efficient process.
RMA Request Process
Our esteemed customers play a pivotal role in this process by providing comprehensive details about the issue symptoms, purchase information,
product serial numbers, and any necessary documentation, to effectively describe the symptoms until a mutual understanding is achieved and confirmed.
RMA Authorization
Prior to returning the product, customers are requested to obtain RMA authorization. This essential step facilitates proper tracking and handling of the returned items and can be effortlessly arranged through our PLDM ERMA system.
Return Shipping
Depending on the product's warranty status and its condition (defective or non-defective), customers may bear the responsibility for the return shipping
costs. We diligently provide instructions on product packaging and safe shipping for RMA-authorized items, ensuring a smooth process.
Inspection and Evaluation
The esteemed PLDM CS department will meticulously inspect and evaluate the returned product to ascertain its condition and eligibility for repair,
replacement, or refund.
Repair, Replacement, or Refund
Based on the thorough evaluation of the returned product, we endeavor to provide the most suitable resolution, which may encompass professional
repair, replacement with a new or refurbished unit, or a prompt refund.
Refund Process and Fees: A small restocking fee or charges, as applicable, may be deducted from the refund amount.
Exceptions and Limitations
To maintain fair and responsible practices, specific situations or conditions that fall outside the standard return process, such as products damaged due to misuse or unauthorized modifications, are subject to the liability of our valued customers.
Customer Responsibilities
We kindly request our customers to ensure the provision of accurate information, proper packaging, and adherence to the specified return procedures, as this greatly facilitates the RMA process.
Timeline
Rest assured, the RMA process shall be expedited diligently, and we endeavor to complete it within 30 days of receiving the returned product, excluding transportation time.
Customer Support
For any assistance during the RMA process, customers are invited to reach out to our dedicated account managers or our highly skilled and attentive CS engineers (Customer Service) who will be delighted to extend their expert support.
IPC Industry has confronted with mass production constraints due to the requirements of scalability and flexibility for meeting variety of market needs yet shaped the nature of the lack of economic scale. EPOS is in a sense considered as one of IPC applications leveraging the same design concepts and major key components, cannot but suffer from higher material cost and lower quality scenario that volume mass-production doesn’t usually agree with.
Along with the fast-growing demands of bill-less payment transactions, fiscal data acquisitions, self-service POS operation, and big data collection under omni-channel retail environments, to have low cost EPOS which provides higher production Cpk, turns out to be a much higher priority of key features of EPOS design and mass-production process. In other words, having common parts and common structure to reach the economic mass-production scale while keep the high scalability of flexibility becomes the major challenge for all EPOS manufacturers to cope with.
Not only survive, but glide over the key challenge, PLDM Technology provides permanent solution from the design, validation, engineering, tooling, quality control, all the way to mass-production, meaning that by partnering with PLDM, your EPOS products will be featured with high quality, low cost, high scalability, and still longevity to well adapt to the demanding market needs.
Principle
Our long-term goal is to be the best partner in the industry by being insightful, flexible, and quick to provide the appropriate solutions to our clients, and to be the embodiment of our spirit of service.
