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WARRANTY
Product RMA Management Proposed:
The RMA policy of PLDM TECHNOLOGY defines which products are eligible for return or exchange. It typically covers EPOS terminals and their accessories including modules without housings, that are still within the 3 years of warranty period or meet specific conditions such as product recall.
Warranty Period:
Since the duration of the warranty period is 3 years, during which customers can request repairs, replacements, or refunds for eligible products, depending on the nature of the defected. However, before sending back for repair or for failure analysis, to apply RMA number from PLDM web-based ERMA system needs to be done first. A standard MRA procedure will then be initiated accordingly.
Defective and Non-Defective Products:
PLDM will need to clarify the differentiation between defective (faulty or damaged) products and non-defective (functioning but unwanted) products. Separate procedures are provided for each category.
RMA Request Process:
Customers is responsible for providing details about the issue symptoms, purchase information, product serial numbers, and any required documentation to effectively describe the symptoms until it’s clearly addressed and confirmed by both parties.
RMA Authorization:
Customers need to receive an RMA authorization before returning the product. This authorization helps ensure proper tracking and handling of returned items and can be done through PLDM TECHNOLOGY ERMA system.
Return Shipping:
The responsibility to cover the shipping costs for returning the product, depending on whether the product is in warranty or not, and whether if it’s defective or non-defective. Instructions from PLDM TECHNOLOGY for the RMA authorized product packaging and shipping the product safely is necessary.
Inspection and Evaluation:
PLDM TECHNOLOGY CS department will inspect and evaluate the returned product to verify its condition and eligibility for repair, replacement, or refund.
Repair, Replacement, or Refund:
An available resolution based on the evaluation of the returned product will be provided. This may include repair, replacement with a new or refurbished unit, or a refund.
Refund Process and Fees:
There will be restocking fees or charges that may be deducted from the refund amount.
Exceptions and Limitations:
Specific situations or conditions that are exempt from the standard return process, such as products damaged due to misuse or unauthorized modifications will be on the liability off customers.
Customer Responsibilities:
Customer's is responsible to provide accurate information, proper packaging, and adhering to the specified return procedures.
Timeline:
RMA process will be completed within 30 days after the returned product is received by PLDM, excluding the time of transportation.
Customer Support:
Contact information and customer support details will be provided by the account manager or the CS (Customer Service) engineers of PLDM TECHNOLOGY to assist customers in the RMA process.
IPC Industry has confronted with mass production constraints due to the requirements of scalability and flexibility for meeting variety of market needs yet shaped the nature of the lack of economic scale. EPOS is in a sense considered as one of IPC applications leveraging the same design concepts and major key components, cannot but suffer from higher material cost and lower quality scenario that volume mass-production doesn’t usually agree with.
Along with the fast-growing demands of bill-less payment transactions, fiscal data acquisitions, self-service POS operation, and big data collection under omni-channel retail environments, to have low cost EPOS which provides higher production Cpk, turns out to be a much higher priority of key features of EPOS design and mass-production process. In other words, having common parts and common structure to reach the economic mass-production scale while keep the high scalability of flexibility becomes the major challenge for all EPOS manufacturers to cope with.
Not only survive, but glide over the key challenge, PLDM Technology provides permanent solution from the design, validation, engineering, tooling, quality control, all the way to mass-production, meaning that by partnering with PLDM, your EPOS products will be featured with high quality, low cost, high scalability, and still longevity to well adapt to the demanding market needs.
Culture
We build up the company PLDM by digging into new niches from old business models. Innovation, learning, and the courage to face challenges are what we were founded on, and are deeply embedded in our DNA, from now to the future.
Principle
Our long-term goal is to be the best partner in the industry by being insightful, flexible, and quick to provide the appropriate solutions to our clients, and to be the embodiment of our spirit of service.
